7-Day Return Policy

We want you to feel completely confident with your purchase. Our 7-Day Return Policy allows you to return your order within 7 days from the date of delivery if it does not meet your expectations. Upon return, you will receive a full refund after deducting ₹1,000 per product towards delivery and processing charges.

Please note: This policy is not applicable in the following cases:

1. Multiple Exchanges – You may exchange your jewellery once within the 7-day period for its full value. A second exchange will be processed under our Lifetime Exchange Policy.

2. Customized Products – Items that are engraved, personalized, or made to order are non-returnable.

Return Conditions

To be eligible for a return:

• The product must be in its original packaging, unworn, and in saleable condition.

• All tags, stickers, and certificates must be intact.

• If the product tag or packaging is tampered with, the return will be void.

Refund Process

• Once we receive the returned product, it will undergo a quality check.

• Refunds will be processed within 5 business days after quality approval.

• Refund will be credited to the original payment method (Credit/Debit Card, Net Banking, or UPI).

How to Initiate a Return

1. Place a return request via your account on our website or email us at contact@myorna.net within 7 days of delivery.

2. We will share reverse pickup instructions.

3. Securely pack the jewellery in its original packaging, including the certificate and invoice.

4. Loss of certificate will incur a charge of ₹2,000 or ₹850 per carat (whichever is higher).

5. Hand over the package to the logistics partner and collect an acknowledgement (pickup receipt/photo/SMS confirmation).

6. After quality clearance, your refund will be processed in 7 business days.

7. Products showing signs of wear, resizing (by a third-party jeweller), or damage will not qualify for return.

8. If the purchase was made through an EMI plan, 1% of the Grand Total will be deducted at the time of refund of the first installment.

Policy Updates

My Orna reserves the right to update or modify these policies at any time. Updates will be published on www.myorna.netand will take effect immediately.

Customer Support

Have questions or feedback? We’re always here to help.
📧 contact@myorna.net
📞 +91 9729364005 (Mon–Sat, 11 AM – 5 PM)

Registered Office:

My Orna (Luxuria Diamonds)

43, Diamond Trade Centre (DTC Building), Mahidarpura Diamond Market, Surat